JOURNAL OF THE CZECH PHARMACEUTICAL SOCIETY AND THE SLOVAK PHARMACEUTICAL SOCIETY

Čes. slov. farm. 2013, 62(6):276-284

A view on providing care in the field of medicines in Slovakia - the pharmacist and the patient

Daniela Mináriková*, Ivona Malovecká, Viliam Foltán, Ľubica Lehocká, Miroslava Snopková
Katedra organizácie a riadenia farmácie UK, Bratislava, Slovenská republika

The paper deals with the evaluation of care provided in a public pharmacy in terms of achieving patient / customer satisfaction. Expectations and opinions of patients are also confronted with the assumptions of pharmacists. Up to 82% of patients confirmed their satisfaction with the care given to them by the pharmacist. A key factor of patient satisfaction has proved particularly professional and human approach of pharmacist. 73.6% of patients in the survey accepted pharmacist as an expert on drugs. Pharmacist self-evaluation was more negative. Monitoring and evaluation of patient satisfaction with care delivered in the pharmacy is essential for the improvement of the quality of the health system and the implementation of pharmaceutical care focussed on the patient. The real application of pharmaceutical care in the practice currently lacks the necessary conditions and support.

Keywords: pharmaceutical care; patient satisfaction; public pharmacy; pharmacist

Received: October 7, 2013; Accepted: November 12, 2013; Published: June 1, 2013  Show citation

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Mináriková D, Malovecká I, Foltán V, Lehocká Ľ, Snopková M. A view on providing care in the field of medicines in Slovakia - the pharmacist and the patient. Čes. slov. farm. 2013;62(6):276-284.
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